97 Parchmore Road, Thornton Heath, Croydon, England, CR7 8LY
When I returned from holiday beginning of June, I developed severe tonsillitis, swollen glands and felt very unwell. I rang on the Monday at 8am - engaged tried 6 times and eventually I got through to a machine and was 21 in the queue which kept me holding on for over an hour!!! When I eventually spoke to a receptionist, I was told "it was just a virus"!! When did a receptionist become a doctor. Also all the bookings were full. The Tuesday was a repeat of Monday and I eventually went to the walk-in-center having been taken by my neighbor who was very concerned about my condition. There I was treated with respect and my symptoms were not dismissed by a receptionist!!
I have seen nurse Phoebe today. Very friendly and informative and I have learnt a lot. She made me feel comfortable and explained everything to me. Would definitely recommend her to anyone coming into the surgery or an anxious patient.