97 Parchmore Road, Thornton Heath, Croydon, England, CR7 8LY
Screening is an important public health measure. More nurses are needed - sending appointment reminders when there isn't enough staff present to undertake the screening is not cost effective. Sending text messages as appointment reminders will not help unless they include the following statement: 'Please report to reception on arrival. This message is not confirmation of your arrival.' When there are two different reception points, please highlight the need for 'all visitors to report to Reception on arrival'. Especially when the check-in machine is not working. The receptionists should be professional at all times. I heard their comments- and the name of the person they were talking about- whilst in the waiting area. They were being very rude!!
When I returned from holiday beginning of June, I developed severe tonsillitis, swollen glands and felt very unwell. I rang on the Monday at 8am - engaged tried 6 times and eventually I got through to a machine and was 21 in the queue which kept me holding on for over an hour!!! When I eventually spoke to a receptionist, I was told "it was just a virus"!! When did a receptionist become a doctor. Also all the bookings were full. The Tuesday was a repeat of Monday and I eventually went to the walk-in-center having been taken by my neighbor who was very concerned about my condition. There I was treated with respect and my symptoms were not dismissed by a receptionist!!