97 Parchmore Road, Thornton Heath, Croydon, England, CR7 8LY
Called last week and was given a telephone appointment for this morning. Received a call from Dr Mahmood who listened to me and suggested an urgent blood test, results would be given to me today. I went to collect the referral letter and went to Croydon Hospital. After taking blood I was advised to call the surgery after 2pm as results were marked as urgent. I called at 4pm, the receptionist was straight out rude and said that receiving my results from them is not how it's done. I repeated that I was informed by pathology and Dr Mahmood that the results would be given to me by the surgery today. After finally checking that the results had arrived i was told i now need to wait until Wednesday as no gp's to check results. I called the results lab at the hospital and they informed me that the results had been received by the surgery at 12.30 so they should have given me the results as it was marked as urgent. I called back and another receptionist immediately says that my situation is not a critical emergency so would not be checked. I asked why I was told by the gp that I would receive the results today if that was not the case as I could have done the blood test another day. She went to look into it and called back saying Dr Mahmood had left for the day and there's no one else to check the results and I need to call back on Wednesday to chase up results myself. I don't get the point of urgent results when the gp has no intention of contacting patients. Overall the receptionists have a bad attitude to patients, not just from this but the other times I have visited or called. They belittle patients and make their own decisions as to what's important or not. Will be changing surgeries once this is over
I went into the docs to get my table on the Tuesday they said to come back Thursday to get them they said it not in so I have to go with out my depression tables the I had a call say by 4 today it would be in the doc then I had a phone call saying they was not going to give me my tables the I told them to leave it then I got a phone call sating that's my tables were there what was the point of that and the person was so rude I am thing about changing docs
I am so angry. I logged in on the automatic service AS YOU ARE ENCOURAGED TO DO and it failed!!!! Appt at 3.50pm no one came to check.
First of all, all the receptionists have an awful attitude, you’d think they hate their jobs the way they sit at the desk with a sour face and awful tone of voice to you. It seems like they’re actually doing you a favour to be there and help you. I have complained about this before and the situation is still the same. Trying to get an appointment it seems you need to schedule in your own diary in advance when you’re going to be ill in order to get an appointment. To be honest if I can’t get an appointment for myself I am not bothered but when it comes to my 2 young children I expect something. I don’t expect that when I call up at 8.00am and can’t get through to anyone until 9.00am that I’m told there are no appointments available! It seems like it’s pot luck. I called today because of my 4 year old son, he has been suffering with a cough for weeks now, I went a few weeks back and he was given an asthma pump that seems to not be working anymore and I am worried it could be something more or develop and I cannot be seen by our doctor? I do not want to be calling 111 to be told to go to somewhere who doesn’t know my sons history or knows him. It’s not right he is 4 years old! I’ll happily give my details if you want to know them. I have just had enough and I’ll let the staff know exactly what I think