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Pall Mall Medical
2018-11-21
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Written by a patient
Written by a patient 21st November 2018
I attended the Manchester clinic for a minor procedure and when I was eventually seen the staff were friendly, courteous and efficient. However, I have two complaints about an obviously affluent organisation...
1. I arrived on time for my appointment and was eventually seen over one hour late! I was given no indication that there would be a delay and when I queried this with the receptionists after 30 minutes, I was told that they were unaware of the situation. However, when I raised this with the medical staff, they stated that the receptionists had been informed!!!
2. During my long wait, I took the opportunity to relieve my boredom with a coffee from the machine in reception. As a diabetic, I am accustomed to finding sweeteners available with hot drinks in virtually any establishment.....except Pall Mall. Surely a major 'faux pas' in a medical practice!!!
27th November 2018
Response from Pall Mall Medical
Hello, we are so sorry to hear the issues. We do try to keep to prompt schedules but sometimes things happen that are out of our control. Nevertheless, we are really keen to learn from our shortcomings so that future patients receive a 5-star level of service. Can you please kindly email your date of birth and name to Management@pallmallmedical.co.uk? This will help us identify when your appointment was so we can fully look into this. Thank you in advance for your help in allowing us to resolve this issue.