Pall Mall Medical

Pall Mall Medical 2021-10-25 Person 5 5 0

Very friendly reception staff appointment was on time and e-mailed straight away with results overall very well run

Nothing everything was good

Pall Mall Medical 2021-10-11 Person 5 5 0

Great service

N/a

Pall Mall Medical 2021-08-16 Person 5 5 0

The whole experience was excellent. Very caring staff.

Nothing

Pall Mall Medical 2021-07-05 Person 4 5 0

Recently had cosmetic surgery at pall mall medical with the amazing mr prasad- can’t recommend him enough!! Lovely hospital- friendly staff that can’t do enough for you! Only complaints are that had a bit of a wait for my surgery but they did explain the List was running behind so at least I knew. Ward nurses were all so lovely- night staff were very kind and accommodating however I felt that the night doctor didn’t know what he was talking about and kept saying a surgeon that I didn’t even have and he didn’t know what I was talking about when I asked any questions- only saw him the once through the whole night! Road was very loud at night- difficult to sleep well. Over all would recommend the hospital and the surgeon.

Better more experienced night doctor Would of preferred a room at the back of the hospital

Pall Mall Medical 2021-02-24 Person 1 5 0

The customer service at Pall Mall is appalling. The designated patient coordinators are never available to speak with, take a very long time to answer emails and most of the time, the cosmetic department does not answer the phone. You are always passed between people and told someone will get back to you, but they never do. I had to ask for weeks to get a surgery date confirmed, with nothing ever being followed up by email which left me very in the dark about where I was in the process of booking and confirming a surgery date. Nothing was explained unless I asked and no one ever proactively checked up on me. The information given about the process is contradicting dependant on who you speak with on the phone. Overall, it is very unsatisfactory, not personal, doesn’t make you feel confident in receiving treatment through them and you have to chase everything up multiple times. They changed appointments without reasonable explanation, had my personal details wrong on their database and am yet to speak with my patient coordinator after sending an email and requested a call back via reception. Hopeless.

The entire customer journey.