this has happened many times i have made an appointment and come before the time there were no people in the waiting area, but have to wait an hour after the time to be seen. I should have been [given] an appointment an hours later than make people wait. I you are 5 mins late appointment gets cancelled.
You do have to persevere with online bookings if you need to see a GP. I prefer online bookings to waiting in the phone queue. I have to say this GP Practice has helped me more than a few times. I know they took on a great number of new patients when other surgeries closed down. The fact that we are in a very busy city is to blame for the tight appointment booking. The GPs are so very knowledgable, primary practice work I feel is better with a group of GPs, health workers, counsellors and reception/office staff and ALL work so hard in the GP public health sector. The surgery is always clean, it's comfortable and a pleasant place to wait and all the staff are generally friendly. I was disappointed by one incident a while ago but have put that behind me.
Ridiculous system to book appointments i called in at 8am was in the que for 15 minutes to be cut off started the whole process again to be offered an appointment 3 weeks from today absouloutly absurd. All i want is an appointment to see my doctor she then told me to call back again in the morning as appointments would have opened up for friday?!?!
Short link to review Paddington Green Health Centre: http://iwgc.net/ecfmf