Share review of Oxshott Medical Practice

Oxshott Medical Practice 2016-11-26 Person 3 5 0

I have used this practice for almost 20 years. Getting an appointment on the phone is very difficult (virtually impossible for the same day without going down there) although there has been some improvement recently. Dr Austen and Dr Ravisingh are excellent. However my biggest complaint is the repeat prescription service. Items are removed from the list of standing repeats for no reason and without informing the patient. I have a history of lung infections and have been recommended to take antibiotics during the winter as preventative. These had unaccountably been deleted from the printed list of repeat items so I manually amended the form. When I went to collect my prescripton, they were missing. If the GP can call to cancel or amend an appointment, why wasn't I contacted to inform me that an important medication could not be prescribed? Since I work in the City I can only go to the pharmacy on a Saturday and may not have enough tablets to last me until I can get some more and am at high rish of developing bronchitis or pneumonia. I may need to go and make a GP appointment to ensure this is dispensed, despite having been seen several times for this issue previously. What a total waste of everyone's time. No wonder GPs are under pressure. While I was in the local pharmacy there were two other people with the same complaint - prescriptions not being issued, sometimes on a third request.