Oxford Terrace

Oxford Terrace 2023-04-14 Person 4 5 0

Need a blood test within 3 weeks no apportionments available, but reception staff trying to arrange something for me.

None

Oxford Terrace 2021-04-29 Person 2 5 0

Telephone service is shambolic. Spent hours trying to get through. Often have to wait weeks for an appointment. Refused an automated online repeat prescription without warning notification or any contact. Almost ran out of critical medication. Rang up. Told to call back tomorrow when phone lines are inundated and cut you off because their antiquated phone system is overloaded and inundated with callers trying desperately to get through to the surgery. Reception staff seem not to take constructive polite feedback and there is no forward thinking about how to better handle demand from patients. Other surgeries offer far better telephone support and contact as well as appointments. This surgery has no forward vision when it comes to planning and coping with a pandemic - a simple call queue and empathetic helpful staff would be all that is required. But "call back tomorrow" seems to be the defacto response and that assumes you arent working and can call back tomorrow AND that you can get through to this lousy surgery. Oxford Terrace & Rawling Road Medical Group get with the times!

Answered the phones, changed the phone system, and deployed empathetic helpful reception staff that do not think it is acceptable just to ask patients to call back the next day when something critical has gone wrong with the online prescription service through no fault of the patient. Listen to feedback, get with the times, and deploy a call queue. And finally remove the restricted times for prescription phone calls. It isnt fitting with modern society where people have jobs and work full time.

Oxford Terrace 2021-01-06 Person 5 5 0

I have always had excellent experiences with both Oxford Tce and Rawlings Rd surgery’s. I’ve been with Oxford Tce practice for 50 years. Over the years staff, both admin and medical, have been wonderful. When I hear of the problems others have had at other practices it makes me appreciate how good my own practice is. Well done !!!

Just a good practice all round.

Oxford Terrace 2020-12-15 Person 4 5 0

Can be tricky to get a same day appointment as they're snapped up so quickly. The staff on reception are always extremely helpful and friendly in addition to the great care provided by the clinical staff.

More prebookable availability would be good.

Oxford Terrace 2020-02-20 Person 3 5 0

Almost impossible to get a same day appointment. They rarely show on the online booking system, even if you log on at the time stated for those appointments becoming available. Tried automated phone system and earliest appointment was 18 days away!