Owlsmoor

Owlsmoor 2021-03-31 Person 1 5 0

I have been trying to get a prescription filled since the end of December, I am now told i need to make an appointment which is very unlikely as waiting over 45 mins for the phone to be answered is totally unacceptable, and then there are no appointments anyway, my prescription is for cream that needs to be applied twice a day to stop my leg from ulcerated, they are now blacker than ever before. Cover cannot be blamed for shoddy work practise.

Everything it is a useless surgery and the staff don't appear to care either way

Owlsmoor 2020-11-16 Person 5 5 0

Owlsmoor surgery has always been a great service, yes phone lines are busy, and yes appointments may not be when it’s convenient to us, but Considering the pandemic I have always experienced helpful service, from the reception to my usual GP.

You’re never going to win over everyone!

Owlsmoor 2020-09-29 Person 1 5 0

Have unsuccessfully managed to ring the surgery to enquire when the Pneumonia vaccine will be available, having booked an appointment in January. The e-consult does not allow you to ask things like that because when you get to self help questions it will not allow you to pass that point !?

Allow the e-consult to answer administrative queries .

Owlsmoor 2020-09-21 Person 3 5 0

I have tried 6 times, avoiding peak times, to get through to reception, ranging from #11 to #19. Each time when I get to #1 it is either not answered or goes dead, after a 30 minute wait. I then tried an e-consult which meant that I waited 4 days to be told contact reception and arrange a blood test, but how do I contact reception. This has now been the situation for 5 weeks. I am in full time work, and I have little opportunity to spend so much time on hold., meanwhile my treatment and diagnosis go untested.

Answer the phone

Owlsmoor 2020-04-14 Person 5 5 0

Thanks to the receptionist who late on Thursday evening 9th April decided to speak to doctor after telling me there were no slots left. Thanks to the doctor who then saw me after the time he should have finished especially when so busy and advising me to go to A & E. This may have saved my life as I had gallstones cholecystitis and required intravenous antibiotics. I am now home and recovering well.