Owlsmoor 2018-06-25 Person 1 5 0

I called the surgery to make an on the day appointment to see my GP a couple of weeks ago . When I eventually got through to the receptionist I was informed that I had been allocated a new doctor in a different practice and that Dr Moodly had left. I was shocked as I have been a patient of Dr Moodly's since 2010. I asked the receptionist why I had not been informed, and asked if a letter had been sent out. I was extremely surprised to hear that the surgery had not sent out letters to any of Dr Moodly's patients nor did they call patients to explain they were being allocated a different GP/ different practice. According to the receptionist they put up posters in the surgery itself and also on the website. I wonder who made the decision against informing patients by letter, e mail or post ?? and instead thought it was sufficient to put up a poster instead ? How is it logical to assume that people spend their time visiting doctors waiting rooms or surgery websites on the off chance a notice informing people of a change should be being displayed ??? I'm very disappointed as the surgery showed a distinct lack of judgement in my opinion, I feel like the surgery should have made more of an effort to let patients know what was happening and given those patience in question some kind of option in relation to the surgery they were to be allocated, and if they were allocated a male or female GP at the very least. Not only this but the receptionist dealing with my call was quite rude. Overall I feel that the surgery's poor customer service is a real shame as Dr Moodly was our family doctor and we thought he was a fantastic doctor.