Oundle

Oundle 2022-08-26 Person 1 5 0

I had a DEXA scan in January after my doctor rang me to discuss my treatment for osteoperosis/osteopenia . She has never contacted me to discuss the results. When I tried to book a telephone appointment I was told I had to join the telephone queue at 8.00 or 12.00. I thought this was for urgent appointments. I don't want to deprive someone who needs an appointment urgently, and I do want to speak to my own doctor. I have been left with the feeling that the surgery won't give any non-urgent appointments. The takeover by Lakeside has been a disaster for patients.

Given me a non-urgent appointment to speak to my own doctor.

Oundle 2022-08-17 Person 2 5 0

If you are able to get a f2f appointment the surgery is clean. However, there appears to be a reluctance to see patients at the surgery, or even over zoom or Teams. Whilst Doctrin has been an improvement, it can take a long time to get thru on the phone only to find all of the phone appointments have gone and you have to call again in the afternoon for the chance of a telephone appointment. The Receptionists try their best but they are limited in what they can do. Most of the GPs have other private work so are not available at the surgery each day and the Receptionists aren’t able to make appointments with them only request that they call you. Sadly the Surgery feels like an impersonal big business rather than a caring health provider. There is an acute lack of communication with patients and the community. Many patients have moved to Wansford who appear to have a much better reputation in the area.

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