Old School Surgery

Written by a patient

Was told I had arthritis about 8 years ago, and given a leaflet about back pain management, including exercises that I have been doing religiously every day since. It was only when I got cancer and had a CT scan that I find out the pain was due to my bones wearing out because of osteoporosis. It appears that because this is uncommon in men it was not thought to be a possibility. As a result I can no longer go on long country walks - even with treatment now it is unlikely to repair the damage that has been done. The waiting time to get an appointment is unacceptably long at this surgery. To see my own GP would normally take about 4 weeks (if he wasn't on extended leave). O.K. he may be sick, I don't know, but even his locum is on holiday! I have made several complaints about having to listen to rubbish music in the waiting room, but they have been ignored - you used to be able to switch it off (and I often got an applause from other patients when I did so) - but now the controls are out of reach and the receptionists refuse to do this. Seriously thinking about changing the practice I go to.

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Written by a patient

When having a ear-wax removing treatment on Monday 20th March the nurse prepared me for the procedure on the right ear agreed there was wax to be removed but was unable to use the machine. After trying another plug and calling a colleague in they confirmed the machine would not work. This I agree was beyond their control but I was told that I would be phoned to tell me what action would be taken in order for me to have the treatment I heard nothing so went into the surgery on Friday 24th March to find nothing was recorded so have made a new appointment. Although satisfied with the treatment received at the surgery in recent times the communication level in the surgery is poor.

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Written by a patient

I have had severe throat pain/infections/tonsil problems for 3 years now, during this time i have attended this surgery more than 10 times. They have referred me over and over again apparently to specialists but i have never heard from them for an appointnent or received and helpful advice or treatment. and on three occasions i have had to correct my contact details as they were updated by the surgery incorrectly. Absolutely disgusting service, shocking! I could have throat cancer and they wouldnt even know....

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Written by a carer

Today has been a bad day. I had to take my 3 year old daughter to a&e Brighton. We were there from 2.30 ish till around 6am annoyingly the prescription the dr wrote was for the hospital pharmacy. I decided not to wait around till 9am when it opened. I was exsulted and I just wanted to get my poorly girl home. After a nap my daughter and I went to the dr surgery to see if there was a possibility for the dr to put the prescription on a normal one so I could go to a normal pharmacy. As Teagan is not well enough for me to take her on the bus to Brighton from Seaford. The receptionist was very lovely and helpful she made it clear that she would talk to the duty dr but didn't see a problem. At around 4pm I hadn't heard anything so decided to call the surgery. The lady I spoke to on the phone was quite abrupt and unhelpful. Telling me that nothing was on the system and that normally it could take 12 days to be issued. I tried to explain the situation of what happened. She ended up saying she will look into it. But she certainly didn't seem like she would. I tried to be able to get an appointment to see the dr which yes would be a waste but we need that medicine. I don't exactly spend the morning in a&e for the fun of it. Teagan missed nursery and I missed work. It's going to be very annoying if I have to take another day off when there was certainly no need for it. In the past the old school doctors has been fantastic very helpful. The doctors and nurses are always very helpful. I've always told friends and family that it's the best dr surgery but today really made me feel sad. Really sorry that I had to make a negative feedback.

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Written by a patient

The receptionists are rude. Some of the health care assistants and nurses are sarcastic, not very understanding, they seem to be annoyed that you are there for an appointment and never run on time. They have also refused treatment even when the GP has told the patient that they can have it. On a good note the GPs that I have met are very helpful, polite, and make you feel like you matter and they understand how you are feeling.

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