Old Mill Surgery

Old Mill Surgery 2022-06-20 Person 4 5 0

Sometimes takes a long time to get through but i understand the amount of calls that have to be dealt with

Not really in these times what has to be done has to be done and the surgery is in my opinion is doing a great job

Old Mill Surgery 2022-05-11 Person 5 5 0

Great Practice even during the pandemic this Practice and the Doctors were there for my family

Happy with the service provided

Old Mill Surgery 2021-06-09 Person 2 5 0

I have been a patient since birth - 55years in total. I do not feel that the surgery is what it was even a few years ago, it is constantly difficult to get through via telephone and there are never any appointments available in the online service. The receptionists , I realise are under pressure - but- do need to think at times how they speak to patients, what is important to one patient may not be to another. Practice nurses are under pressure I appreciate but one hardly spoke during an appointment and was matter of fact and un emotional The Gp's are overall good , when you can get to see one, although occasionally they seem deflated and slightly uninterested

General GP services need improving to access the services and contact needs upgrading to get through - maybe more staff would help - more specialised GP's would help especially in women health

Old Mill Surgery 2020-11-18 Person 5 5 0

I have used this practice for over 30 years now and cant tell you how good the service is from all the doctors, nurses and staff here. I am a regular user due to chronic illness and can assure you that the service I have received is second to none. The staff here actually care. I would highly recommend anyone to join this surgery and the only thing i have against moving away from the area is that I will not have access to such good service. The staff are very friendly and personable. If you need to see a doctor or nurse they will fit you in and if treatment is required they will make sure that they secure an appointment with the relevant consultant.

All good, especially throughout lockdown when I received excellent service with a health scare. You sometime have to wait on the phone to get through but that is the same with all practices I’m sure.

Old Mill Surgery 2020-09-08 Person 4 5 0

the receptionist who answered the phone on 26th August morning, was very helpful. the phone was answered promptly and my problem with a prescription was solved in a friendly and helpful manner I had heard of problems of getting through to speak to someone but I certainly did not have a problem. I would like to add that in my experience this level of service has always been the case so I think I would have been surprised if the service had not been good. i always recommend this practice if anyone is looking for a doctor

on this occassion I cannot think anything good have been done better