Old Machar Medical Practice

Old Machar Medical Practice 2023-03-22 Person 2 5 0

This surgery has a very real issue with general administration regarding prescritions which are ordered on the patients behalf. All runs smoothly until a new drug needs to be added to the continuous prescription list. The surgery seems to think that the onus is on the patient to do all the work to ensure that the pharmacy are aware of the change. The pharmacy, quite rightly, dont want to do any chasing up as it is the responsibility of the medical centre, as issuing authority, to send the prescription to the pharmacy as soon a a decision is made to put the new medication on the patients continuous list. They seem to be incapable to doing this. When it comes to communicating with the practice, we find all the barriers associated with organisations that would rather not bother with patients with a problem. Besides a very poorly presented website, you are discouraged from using a simple email. This leaves econsult which is a bewildering mismash with inbuilt limits on what you can write.

Just get the administration to run smoothly so that the patient gets the drugs needed without hassle.

Old Machar Medical Practice 2021-10-23 Person 2 5 0

I have registered with Old Machar over a year ago. Since it was during covid, I've never really seen anybody. When I write them an email, they either do not respond or ask me to fill in a form on e-consult, a really badly designed website which only allows you to select a few listed conditions and answer irrelevant questions. I have eventually received an appointment with a relevant department and they have prescribed me the relevant medication, but overall it seems that they are not very concerned about their patients and you don't even get a chance to contact a doctor directly. The doctor with whom I have the experience was eventually really helpful and friendly. Now they disabled the e-consult website over the weekend for no reason, so the only advantage of being able to complete requests in your own time is gone.

Listen to the feedback of your patients. Make direct contact possible. Don't force people to use e-consult and let them use email instead. The depersonalization creates an impression that the surgery doesn't care and makes patient-doctor communication barely possible.

Old Machar Medical Practice 2019-12-31 Person 4 5 0

Not a review as such, but a suggestion. Not very nice to see receptionist, who is first point of call for the practice, chewing gum, with her mouth open.

Old Machar Medical Practice 2019-03-20 Person 3 5 0

I find the attitude over the phone by receptionist to be abysmal and was constantly talked over by her when I pointed out my prescription had gone missing and was asked by me to be issued a week ago. She blamed the pharmacy and became agitated when I told her my condition had deteriorated over the week and could not get out of the house now to collect another which would not be dealt with until the following day. Despite this she insisted there was no other solution and I should take it up with the pharmacy who she claimed had lost it. Under these circumstances I asked for a doctor`s visit which last time ended in me being hospitalised. Suddenly she advised she would phone the pharmacy with the prescription I could have collected that same day. Not the attitude I expect from a doctors surgery. Perhaps this female should consider another profession.

Old Machar Medical Practice 2018-10-19 Person 0 5 0

I am a exchange student so i had to register first time for a GP. They refused me service because i live in a certain area of town although they were neither busy nor was i living far away (15 min walk). They did not check if I need any urgent help. I cannot say anything about the doctors since i did not get pass the nurse but she was rude and unhelpful and seemed like she refused me service only to avoid filling out forms. That would already be inappropriate for any bureaucratic matter but it is simply ridiculous to potentially put my health at risk to avoid paperwork