Old Hall Surgery

Old Hall Surgery 2025-01-13 Person 5 5 0

The staff are all very friendly and helpful and especially Dr Sanna who i saw who was really reassuring and explained everything thoroughly. Also the wonderful receptionists who have gone above and beyond in helping me sort out my NHS app.

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Old Hall Surgery 2024-03-21 Person 5 5 0

All staff I have spoken to have been really helpful and listened to what I was asking and what I needed.

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Old Hall Surgery 2022-01-04 Person 0 5 0

I know COVID is having an affect on the NHS but this surgery has massively gone down hill. You can never get an appointment, receptionists can be very unprofessional and give the impression they don’t give a damn. Staff turnover is very high . I have been with them over 30 years but I’m afraid it’s time to move on. No confidence wotsoever with them.

Speak to patients with respect and empathy. Get doctors to stay .Answer the phone. Ring back when you say your going too .

Old Hall Surgery 2021-12-08 Person 1 5 0

Have been trying for weeks to get my insulin changed as the current one isn't working, have done everything they've asked me to do and still cant get them to do anything. Was told to go online and fill econsult in and the GP would get back in touch, message comes up 'econsult is not available at your surgery'. I'm about to have surgery and can't afford to go in with unstable BG. No phone appointments for weeks. Was told to phone at 8am for an urgent phone call with the GP, I'm at work then, cant. What do i do now?

Everything

Old Hall Surgery 2019-06-17 Person 1 5 0

You never get to see the same doctor twice. Doctors have no interest in patients and treat you like an inconvenience. Receptionist don’t give accurate information or do not even know the facilities on offer.