Share review of Old Cottage Hospital Surgery

Old Cottage Hospital Surgery 2020-02-24 Person 2 5 0

Had a Blood test appointment at the Old Cottage Hospital this morning. I got checked in 5 minutes early by the receptionist who initially had difficulty finding my name. After waiting 15 minutes I asked another receptionist if I could read out my blood pressure reading I took from home with her as advised by my GP. This caused too much confusion and I was advised to instead use a machine locally near reception. After doing this I asked if my name was called out and I was informed I was not checked in and who did I see upon arrival. This was asked by the receptionist who checked me in and then went on to verify she has remembered me! This all resulted in a DNA (did not attend) entry being recorded on my patient file, which I was informed could not be amended - even though it was a receptionist error and not mine! I then had to wait for the next available slot. If that all wasn't bad enough I then got told by the nurse, before taking my blood tests, that my records show I am not due for another 3 months from today when in fact I am due now and had a card from my GP to prove it. This took some discussions before I was reluctantly seen and my blood taken. All in all, a very bad experience not to mention extended time I had to take away from work today. Next time I will check myself in using the self check in machine and not trust the receptionists as that seems to be the only full proof way to ensure I not get a DNA when in fact I am early and waiting in the waiting room.