Old Cottage Hospital Surgery

Alexandra Road, Epsom, Surrey, England, KT17 4BL Also known as: ICP 1 2 3 4 5 158 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing all reviews
 
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1 2 3 4 5
Written by a patient
30th December 2019


Promised a call back from a doctor it never happened! It’s not the first tine this tha happened. 20 minutes to get tho off peak , very abrupt receptionist. Impossible to get appointments up there now . Two tier system running if you can drive you can get there at 8.15 they allow those patients to book appointments. The patients who can’t drive and use the phone lines which open at 8.30 sometimes late have less appointments then ! No one should be allowed to book early!

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
30th November 2019


So difficult to get appointments now and phone on the day you can try for 200 re dials on a mobile phone to get tho to a receptionist by then no apptointments. Phones open at 8.30 yet they open at 8.15 to anyone who can drive there to make a appointment very unfair they are allowed to book those appointments early ! Can’t get emergency appts on Saturday they are for Pre booked appts only ! They don’t do out of hours either

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
25th November 2019


Very hard to get to physically see a doctor. Livi web service was offered but conclusion was “you need to be examined”. Out of hours hopeless - rang when opened at weekend and it was already all booked up. Then rang Monday and took half hour to get through, no morning appointments free and largely incompetent receptionist. In the time she tried to find me a slot I could hear her colleague get through 3 calls in the background. If you ever need evidence of stain in the NHS here it is. Basically, you need to know in advance that you are going to be ill.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
14th October 2019


More staff employed at peak times to answer the phone I’ve just spent the best part of an hour trying to get through and either user busy, put on hold with horrendous music to listen to or ringing out to what appears to be an empty office. Not good. I can’t use patient access as my appointment is of a sensitive nature and needs to be dealt with by a female. There could be a male/female under each doctors name to make this clearer.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
3rd October 2019


Waited 10 minutes on hold to get test results......no answer.....gave up! Called again, selecting no. 2 to make an appointment......11 minutes later....still on hold!

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Old Cottage Hospital Surgery: http://iwgc.net/ecakb