Old Cottage Hospital Surgery

Old Cottage Hospital Surgery 2021-06-24 Person 1 5 0

I have asked for an appointment for my 4 year old son for a sore that has been on his face for the last 4 months. The online doctor prescribed an ointment without any consultation or questions. The script has never been written. Disgusting service Old Cottage Hospital!

Answer phones Be courteous receptionists! Look after your patients Stop using the form to continue to provide bad service

Old Cottage Hospital Surgery 2021-05-15 Person 1 5 0

I get the sense that this surgery do not want people to be able to easily book appointments, get medication or contact the surgery. The worst thing is the Integrated Care Website (https://integratedcarepartnership.nhs.uk/), that does not allow you too book an appointment online, send a message, or request medication when the surgery is not open. It literally says 'this [online] form is not available outside of working hours.' Horrible experience. They have also removed access to LIVI saying 24 hour care is now available elsewhere, but without saying where to find it.

I get the sense that this surgery do not want people to be able to easily book appointments, get medication or contact the surgery. The worst thing is the Integrated Care Website (https://integratedcarepartnership.nhs.uk/), that does not allow you too book an appointment online, send a message, or request medication when the surgery is not open. It literally says 'this [online] form is not available outside of working hours.' Horrible experience. They have also removed access to LIVI saying 24 hour care is now available elsewhere, but without saying where to find it.

Old Cottage Hospital Surgery 2020-11-17 Person 5 5 0

My GP surgery has been sooooo helpful to me during this Covid-19 pandemic, I am extremely grateful for all their constant and speedy support. The online service is very easy to use and their response is always almost immediate. I am very lucky to belong to such caring GP surgery. Thank You all.

I cannot think of any issue at present

Old Cottage Hospital Surgery 2020-03-19 Person 2 5 0

Due to the covid19 outbreak the surgery shut. The phone lines were still open for booking phone appointments with a doctor, but it took 20 minutes for someone to answer. The online appointment booking app has not been changed to reflect the appointments are now phone only, but closed completely, which has led to the long wait times for phone appointments. All that is needed to relieve this, would be a simple change in wording on the booking app stating "bookings with a doctor are for phone consultations only, please put your phone number in the box labelled 'reason for visit' ". This would then leave the receptionists free for booking blood tests, visits, answering phones or other essential work.

Old Cottage Hospital Surgery 2020-03-02 Person 1 5 0

If you Enjoy spending 30 minutes on hold just to be hung up on then it's great. If you are actually trying to get an appointment then it's not brilliant . Spent 2 hours on the phone on hold, after about 20 minutes i can hear them pick the phone up and just hanging up straight away.