Oak Hall Surgery

41-43 High Street, New Romney, Kent, England, TN28 8BW
1 review

Reviews

Recommend
Involvement
Staff
Appointment
 
7th April 2021


My son has been rushed to hospital 2x with ketosis due to his diabetes .. but he times told upon release to see his go within 48 hours .. to date not been able to see him even once .. letters from hospital were sent to surgery but told there that not revived them. Even now my son has to ring 111 to get emergency insulin .. more then 5+ been told that the doctor will ring him at a certain time .. no call. I rang on his behalf yesterday I was assured that doc would ring at a given time .. no call the hospital recommended a certain treatment for my lad so far the go surgery haven’t even read the letter .. hospital consultant complained about this surgery practise and today I’m reporting it to the CQC , my son MP.. seems right now nothing matters except Covid .. my son can’t even get a repeat prescription because they haven’t updated his file. Use this surgery at your own peril

Suggested improvements
Provide m son with an actual appointment face to face .. sort out his meds Act upon the hospital letters for his treatment Stop lying regarding results. This surgery told my son that he could only get scan results from October .. from the hospital.. this was not true as a result my son has kidney failure Speak to people with a little more respect. Actually make sure doctored ring their patients

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
 

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Resources

Short link to review Oak Hall Surgery: http://iwgc.net/ecdn8