Nutwood Medical Practice

Grange Health Centre, Kents Bank Road, Grange over Sands, Cumbria, LA11 7DJ 2,260 reviews

Reviews

Recommend
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15th December 2023


You can certainly get to see or speak to the GP, reception is much better now and they quickly advise best route for you either come in to surgery or GP call back, they try to be flexible on time too, The improvement in call waiting time is so much better you know how many are ahead of you the ask my GP doesn’t work for me it may be the way my online information is set up I can order prescriptions but not much else

Suggested improvements
This is a personal thought but playing music or having a screen with sound in the surgery may help, I know many patients sitting quietly listening to conversations that happen between reception and patients on a call are often commented on especially when the patient is called by name (Mrs Jones) and then the one sided conversation is heard, “that sounds like Vera on the phone” I’ve seen this happen myself I know staff are manning the desk but it’s a small community and a bit “gossipy “

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24th November 2023


Today I had a good service from the Nutwood.


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24th November 2023


The reasons above is purely what's mentioned in column { }.

Suggested improvements
The only thing I have ie are follow ups concerning 1 or 2 of my elements.

Involvement
Cleanliness
Staff
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Experience
 
24th November 2023


Staff are always very helpful and ready to deal with any problems.


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24th November 2023


Response to needs as always given as soon as possible G.P. will respond immediately to an emergency health review are done annually.

Suggested improvements
It has sometimes taken weeks/months to get a change in medication asked for by a consultant added to a prepared prescription.

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Nutwood Medical Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Nutwood Medical Practice: http://iwgc.net/ecase