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27th September 2024


I have given this rating because it has been experience every time I have needed to discuss health with a doctor or a nurse. Today, I emailed the practice at 8am and by 9.45 I had spoken with a doctor. I had been feeling very anxious about some hospital blood tests. The doctor was excellent and I felt listened to and understood. As usual he has a plan to help. How amazing to have such wonderful support. And how amazing that I knew, with confidence that he would listen.

Suggested improvements
I really can't think what you can do better. Receptionists are the first point of contact for many people so perhaps maintain levels of training. I have no problem and find the receptionists to be very good but they are the first point of contact for many.

Experience
Involvement
Cleanliness
Staff
Appointment