Grange Health Centre, Kents Bank Road, Grange over Sands, Cumbria, LA11 7DJ
I love the new askmygp service. I can message a gp and get a response or face to face appt same day. It is especially useful for giving information or having a query as you are in direct contact with gp whereas before you had to either leave a message or make appt
I don’t live in Grange over Sands on a permanent basis but I was staying in the town over Christmas with my family. My one year old daughter got an eye infection over Christmas and I went to the local pharmacy hoping for some eye drops to tide her over until we got home and I could book an appointment with her usual doctor. The pharmacist suggested going to this practice as my daughter was too young for over the counter drops. I was quite reluctant as I thought that there would be no point trying to get an appointment. Walking into the practice, I was so impressed with the cleanliness and the calm atmosphere in the waiting area. The person at the front desk was exceptionally helpful and made me feel really at ease. She spoke to the doctor and within minutes I was assured that we would be seen shortly, and indeed we were but not before the lady behind the desk helped me sort out a squeak in my pram! The doctor was fantastic, helpful and quick and didn’t make me feel like he was fitting me in (which he was). Overall, I couldn’t recommend this surgery enough and wish all doctor surgery’s were like this!
The ease and speed of being able to communicate with my GP. I love how I can easily do this with the same GP almost all the time. It's great being listened to and having my views taken into account when deciding on treatment or levels of medication. The interactions feel they are between 2 equal beings on a human level. I have a great deal of respect for my GP's expertise and am thoroughly trusting of her. She has shown determination to get to the bottom of issues that worried me.
The ability to see your own medical records seems to have been withdrawn. I don't remember being told about this. That was a useful tool for people who want to take responsibility for their own health.