Northgate Medical Practice

Written by a patient

Dr Hancock and Dr Titterton have always been great listening and action Dr's, always ask to see them.

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

Upstairs waiting room has a very bad smell.

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

been trying to get an appointment with a gp but got told they were fully booked up for a week but could come to the drop in. I asked if I was seeing a doctor and was told that I was but I was seen by a nurse practitioner instead. I am always struggling to get an appointment.

Recommend

Rating not given.

Involvement

Cleanliness

Staff

Appointment

Written by a patient

I think in the last few years great care has been taken to select new reception staff - there are no dragons here! With all the various constraints of time and money I dont think there is much room for improvement. If those contraints were not in place then I would like to see more holistic therapies such as accupuncture offered.

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

Although the receptionists are usually really helpful and friendly, one male Receptionist I found was quite rude and didn't seem like he wanted to help me, asking for an appointment I was just told it would be the Easter holidays but I was not offered an alternative day, after asking to be seen another day the times available the following Wednesday were said to me really abruptly and when I asked for them to be repeated the receptionist huffed at me. A receptionist should be someone you feel comfortable discussing things with however I didn't even feel as though I could request a particular doctor. Also whilst waiting I overheard to women also complaining about their experience with this receptionist. After finally getting my appointment, the doctor (Dr Ruff) I found wasn't very sensitive to my situation, although I do understand I am young (20) my appointment was regarding a possible pregnancy, I felt as though it was just assumed that I wanted an abortion just being told to start on contraception. What I wanted to do wasn't asked, and I felt like I was seen to be overreacting about my situation which is not the case. However the doctor I had 2 weeks precious was lovely, he was very sympathetic to my situation, he made me feel like I could ask questions and I felt very comfortable. Whereas after talking to this doctor I left feeling stupid.

Recommend

Involvement

Cleanliness

Staff

Appointment