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10th June 2021


I was under the illusion that doctors wanted to care for people and their medical needs. I have thanked this surgery in the past but not at the moment. A doctor told me she would make a referral 6 months ago. It was never made and I when I chased it up I was told that it wasn't made because of an administrative error. I understand they don't give a damn about my health and would perhaps rather I didn't exist. They have not allowed any patients into the surgery for over a year so, of course, they are very busy. By way of consolation for not making the referral the doctor asked if I would like an appointment for a blood test. She said encouragingly that the blood test could be at the surgery in 11 days time! What an absolute disgrace. These are the kind of incidents that make life not worth living.

Suggested improvements
You could have made the referral when you said you would and not 6 months later. How do you treat truly vulnerable people? I dread to think. It is not even clear that you have made the referral to the hospital with the shortest waiting list. What do you care? Not a lot. If you find me dead you will know that you have pushed me. I trusted you and you let me down and don't even care.

Experience
Involvement
Cleanliness
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Appointment