Share review of Northfields Surgery

Northfields Surgery 2021-09-01 Person 0 5 0

There have been changes in the system here and they are certainly not for the better. The answer phone message is lengthy, unclear and grammatically incorrect in places. It ultimately states, 'press 1 for an appointment.' After a lengthy wait you are then told that appointments are no longer made over the phone and a surly receptionist makes it very clear that she really simply wishes to get you off the line. This may be one of the receptionists who stood around talking about hair styles when I visited recently for a blood test. I would venture to say that things are so bad now there should be a change in management. It simply is not possible to liaise with this surgery over health matters and staff including doctors and receptionists are actively preventing people managing health concerns.

Maybe a new manager is needed. I have already commented on the unclear recorded messages that are extremely unhelpful. The reception staff make it clear that they do not want to assist in any way. They are rude and very offensive.