Reviews
The staff have always been very pleasant, polite and professional. Drs Ladd and Bell are especially good, going out of their way to make you feel comfortable, exploring all the symptoms and not making your appointment feel rushed. There don't seem to be any egos amongst the staff, which hasn't always been the case at other surgeries I've been to!
The doctors are great and very helpful
However, the receptionists vary greatly from absolutely fabulous to downright rude.
I understand that they need to ascertain certain facts to do their job, but if I have expressly told them it is confidential and I don't want to discuss it with them, but with a doctor, then that should be my right and I should not be made to feel like I am being difficult, which can happen here with certain individuals.
On two occasions I needed to see Dr Davies at short notice. Both times the staff were very helpful and the Dr was able to see me the same day.
Staff always helpful.
Usually able to get an appointment on the same day as calling but always if the matter is of real concern.
Parking is easy and convenient.
Premises always clean and tidy.
overall okay!
Resources
Short link to review Newbury Street Practice: http://iwgc.net/ecfyh