St George's Close, Newbold Verdon, Leicester, England, LE9 9PZ
Also known as: Market Bosworth Surgery
A friendly, helpful practice. Very clean. Good doctors and nurses. Lovely receptionists. No radio music in reception, which is great!
I am becoming quite dismayed when my condition causes me severe problems , I feel that the Doctors do not understand and treat me as someone who knows nothing. It is blatantly obvious at times that the attitude of " I'm the Doctor and you know nothing " comes to the fore. I live with my condition day in day out and I do understand what it is doing to me !!! I was sure of having a bacterial infection and when I asked about antibiotics I was told "We don't normally give them for that " Really ?? However I did get them after pushing the point and yes they are making a huge difference. The downside is that I cannot continue my normal meds until the infection is cleared and for a GP to try and push me further down that road is dangerous. My understanding from my Consultants is that the GP is there to provide me with the support I need to manage my condition. Sometimes this is not very evident, I appreciate that the subject is a Specialist related but I do telephone the hospital for advice prior to any Surgery Visit. Please , please take note.
The only complaint I have relates to the waiting time for appointments. Morning blood tests are fine but try and see a GP in the afternoon/evening (I can't comment on AM appointments as I don't make them) and you're waiting for 20+ minutes beyond your appointment time, perhaps some communication from reception staff on arrival would allow you to decide if you want to/are able to stay to wait for appointment. The service I have received from reception staff, nurses and doctors throughout has been excellent, they are all helpful, supportive and appear to want the best for you. Dr Benton was recommended to me, his 'bedside manner' may be different to other GP's I've visited in the past, however, knowing this further appointments have been very positive as I have adapted to his personality and witty humour.
I have had to attend this surgery frequently and have found all the doctors to be helpful and understanding. They have listened to me, supported my choices and fought for what I needed. There is a slight problem with continuity of care in that I am not always able to see the same doctor. For example there are two surgeries, but I am not able to make an emergency appointment at the surgery which is not my local one to see the doctor I had hoped to see - not sure how this could be remedied, though.
The Reception Staff and Doctors were very helpful and courteous towards me and I am completely satisfied with the service I received. Thank you for your help.