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New Hayesbank Surgery
2018-09-13
Person
3
5
0
Written by a patient
Written by a patient 13th September 2018
I spent form 8.15 am until about 2.30 pm trying to get through to reception. There was a constant back up of calls waiting. When I did eventually get to speak with a receptionist I was told that there were no appointments available at all. When I suggested a call back I was told there were none available and I'd have to ring at 8 o'clock tomorrow when more would be released. If today is anything to go by tomorrow with have the same outcome! The fault does not lie with the staff, who do the best they can in difficult circumstances. The problem is, I think, that the surgery simply can't cope with the increase in the number of patients, which is only set to get worse with the influx of people into Ashford and no infrastructure to cope with it.