New Hayesbank Surgery 2018-01-17 Person 3 5 0

The doctors are all ok, some very good in my opinion. particularly Dr Ruox and Dr Stanley. its getting to actually see them thats the problem. Appointment waiting times are appalling, literally weeks. The surgery is oversubscribed, housing developments in Ashford have meant the population has boomed but the infrastructure hasn't been able to keep up. At this surgery the automated appointment systems are poorly implemented and not managed well. and good luck actually speaking to a receptionist, you'll be on hold and in a queue for 45mins. The reception staff are a mixed bag, personally i've never had a direct problem with any of them they have always been helpful enough if i ever actually get through to anyone but pretty much everyone i know who goes to this surgery has a tale to tell. The surgery its self is clean and i actually think the staff do their best but they really need someone high level to come in and shake things up a bit because its a nightmare for anyone attempting to be seen.