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New Hayesbank Surgery
2018-06-14
Person
3
5
0
Written by a patient
Written by a patient 14th June 2018
It’s like pulling teeth getting an appointment these days. Same procedure every time and hard to get an appointment even for two weeks time. I gave up and a few days later tried again. I spend half an hour on hold on the automated system. Ring the receptionist instead and told them again that the automated system doesn’t seem to be working and then get the standard advice. I have to ring at 8am to try and get one of the next appointments released with the doctor I want, can’t get through of course next morning because everybody else is ringing and I wonder how many people get fed up and don’t bother in the end and the trouble is at 8am in the morning I am trying to get child off to school and get to work so not easy to make a call then, miss the time slot again and another few days go by. This website is called ‘I want great care’, the doctors are fine once you can get to see them it’s just far too many hoops to jump through to get to see a doctor.