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New Hayesbank Surgery
2019-02-27
Person
0
5
0
Written by a patient
Written by a patient 27th February 2019
I never had such an unhelpful, useless surgery before. I was forced to move the surgery when I moved the house, which put me few houses away from postcode the old surgery would deal with. Now I'm stuck with New Heysbank where is close to impossible to even get an appointment because whatever issue I have it's not enough for GP to see me. It took almost £10 of my credit just to speak to receptionist just to hear the same thing as always, no appointments available. Even regarding the children they promise a phone call that didn't happen few times. I always end up at the A&E or calling 111, while all these issues could be dealt with by the GP. No wonder A&E's are so full if there is no other way to see a doctor. So here I go again to sit around A&E all day with plaster on my leg and toddler running around...
21st March 2019
Response from New Hayesbank Surgery
We were sorry to hear that you were not happy with the service you received from the practice. We are very concerned that you report you were not called back after booking a telephone appointment with us.Unfortunately with the details given it is difficult for us to look into what happened in this instance. If you would like to contact us and ask to speak to a member of our management team , Carol Orchard or Mark Hughes they would be happy to look into this instance and carry out a full investigation for you.