New Hayesbank Surgery

Cemetery Lane, Kennington, Ashford, KentEngland, TN24 9JZ 75 reviews

Reviews

Recommend
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Written by a patient
13th November 2019


After waiting 20 minutes on the phone I spoke to a receptionist who said a doctor would call back. I stressed I would not be available until after 1030 hours. So the call was made at 0935. What was the point of this, arrogance on behalf of the Doctor if u r not their that's your problem. A very uncaring attitude. Disappointing does not cover it. So today we start again!!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
5th November 2019


The only way i can make an appointment at this surgery is to take at least a whole morning off of work, I'm driving from 8 in the morning and company policy does not allow me to make or accept calls by any means. For the love of god something has got to change!!! I'm desperate to see a doctor!!!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
21st October 2019


Absolute disgrace!!! I agree with HP comments. Also, the admin team behave as if they are qualified medical professionals requesting discussions of personal sensitive details in open reception and commenting on decisions of a clinical nature. Some of the better doctors I’ve seen in the past have been excellent but have now left. I wonder why??? Hmmm? Probably because the standard of care administered is way below NHS standards? Anyway safe yourself the trouble and find register with another surgery!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
1st August 2019


I found the service excellent from Contacting the Receptionists first thing, to the telephone consultation, and to the appointment with the Dr all in the same day, that is why I would recommend the surgery to others for the excellent customer service The Surgery is also very clean and spacious and relaxing to sit and wait to be seen

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
29th July 2019


The last time I tried to get an appointment, I was told I could only book a triage appointment and because I called at 9am, I was told there were no more appointments that day and would need to call back to following day. I cannot call between 8am and 9am as I am commuting to work during that hour. I currently have a number of issues (some painful) but I've all but given up trying to get to see a doctor now. To the question marked "Is it easy to get an appointment", I had to give it 1 star. If I could have given no stars, I would have done.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review New Hayesbank Surgery: http://iwgc.net/ecdnx