New Hayesbank Surgery

New Hayesbank Surgery 2016-03-18 Person 3 5 0

New Hayesbank has always met my needs as a patient. The staff are receptive and understanding and the appointment system has worked well. However, recently it has been very difficult to contact the surgery all morning as their phone system has been consistently engaged or left in a queue for long periods of time. I am aware this may be a seasonal blip but on two occasions I have had to personally visit the surgery to book an appointment. Please don't spoil a good service and resolve this issue.

New Hayesbank Surgery 2016-03-09 Person 2 5 0

I had an appointment for a very severe sore throat and neck ache. The first doctor I saw, told me nothing was wrong and I should just rest. Two days later I returned because my symptoms got worse. A different doctor saw me and immediately informed me that I have tonsilitis and prescribed me with penicillin. I am ver disappointed in the system because if I had not returned, I would not have been diagnosed.

New Hayesbank Surgery 2016-02-04 Person 4 5 0

Very simple easy to use auto appointment system, apppointment offered for same day, follow up appointment made by doctor during consultation

New Hayesbank Surgery 2015-11-07 Person 4 5 0

I highly recommend this practice. All of the staff, are friendly, and helpful. Well run very efficient surgery. If only all GP Surgeries had the same high standards.

New Hayesbank Surgery 2015-09-20 Person 5 5 0

I visited New Hayesbank Surgery on Friday 18th September 2015 for an non urgent app. I have been a patient there for nearly 14yrs and have always been able to get same day emergency app, also when non urgent app was requied, for a GP of my choice a slightly longer wait. 1 week to 10 days. That is acceptable to me. Hayesbank Surgery and Team Hayesbank should be a Template for all other Surgery's. M Soames