Nems Platform One Practice

Forward House, Station Street, Nottingham, N/a, NG2 3AJ 4 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
29th December 2021


The booking system is broken, making it time wasting and unfair. Even though they advertise that they have an online booking system, in reality the only way to book an appointment is via their telephone line, which opens at 8am. If I call at 8am I find that I often cannot get through at all, even when I call repeatedly. When I do get through I often find that I have a long queue ahead of me. This means I regularly wait on the line for between 45 minutes and an hour to speak to someone. At the end of that time it has been my experience on several occasions that I get a message to the effect that they were not able to take my call and the line is cut off. This means I have to call again and often find myself once again at the back of the queue with a similar wait. This process can be repeated several times. By the time I get through this broken system I am sometimes told that there are no more appointments available that day even though I have done everything I can to secure one. I am also sometimes told that I cannot book a future appointment, even though my request is non-urgent because they have no future slots.

Suggested improvements
Fix the booking system

Experience
Involvement
Cleanliness
Staff
Appointment
 
21st June 2021


Oustanding level of care and attention by all members of the team at NEMS Platform One.

Suggested improvements
Nothing, thogh I am very dsappointed that changes are being made to this outstanding practice.

Experience
Involvement
Cleanliness
Staff
Appointment
 
13th May 2021


The telephone service is quite tedious, the 3 options on the menu don't have enough info, the hold music is awful, and there should be an option for no hold music (sensory difficulties). Emailing is much better for me, but you can't make appointments this way, although I am able to let them know of things, and make requests. There is an online prescription request service, which is appalling.

Suggested improvements
The reception staff are great, if a little cold sometimes. The ones who had been there a while, I knew, so there was better rapport... Mistakes with med requests have happened, and I had to go through the Pharmacist to sort it. The lighting could be better in the public areas - sensory difficulties, it isn't very autism friendly generally, but then most public areas aren't... The doctors at NEMS Platform St practice have been some of the better ones that I have had over the years, with my Autism, and various health issues, I have had better experiences with the NEMS team than many other places. Specifcally Dr Oke and Dr Turrill. Some of the South Asian Doctors have been slightly less understanding or accepting of certain problems, but all have been very accommodating of my support workers that I have been recently bringing with me. They have always been sympathetic and listen to what you need to say; the don't generally rush you through stuff; they ask what you want to do, and listen to your opinions; they give you time. I have found that over the years this is so important of a GP; it helps you to feel like an individual not just another number or statistic.

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a carer
1st August 2019


I recommend NEMS PLATFORM ONE GP Nottingham . we have good and caring doctors here. we are very much thank ful to Dr.Anuthapa Roy. She is the best.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
 
 

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