Neath Hill Health Centre

Neath Hill Health Centre 2018-12-13 Person 1 5 0

I tried to order repeat prescription by online service on Monday the 10th December at 7.50-8am but the web site was not found, unable to order my prescription. I visited the surgery at 8,30am and receptionist was helpful. I posted my request in the box. I checked that I added my new medication started last month was not on the record so I wrote it and circled.the receptionist reassured me it's OK. When I picked up medication on Thursday evening from local chemist and opened at home. There is only one medication, the additional medication was not included. I was very disappointed the service, I re-order second medication via online service but it would be ready after run out my current medication.....

Neath Hill Health Centre 2018-09-18 Person 1 5 0

This health centre has gone downhill ever since the retirement of Dr Rao and the sad demise of Dr Prasad. Firstly the receptionist Margaret is extremely unhelpful and seems to get worse each week. One time a friend of my son's rang to see if the prescription was ready and was told "oh he has an addiction to prescription drugs", My son has to collect his prescription weekly but always has to spend the day going backwards and forwards as it is never ready from the surgery. It was their idea for this weekly collection and has been instigated deliberately by the Dr to make things as hard as possible for my son to receive his medication. He has long term illnesses and doesn't deserve this kind of treatment.

Neath Hill Health Centre 2017-11-16 Person 1 5 0

The receptionist with glasses who seems to always be there is as unhelpful as a spoon at cutting steak. She's Rude and speaks so loud everyone in the waiting area knows why your there and your name which is unprofessional. The doctors seem to change each week so you never seem to see the same one.

Neath Hill Health Centre 2017-10-23 Person 5 5 0

I would like to say that Margaret one of the receptionist is absolutely spot on, nothing is too much for her. She is very kind and always understanding and if she can will do her upmost for you to be seen by a doctor or nurse. Also my daughter feels the same as me.

Neath Hill Health Centre 2017-10-12 Person 3 5 0

I attended surgery wishing to discuss a longstanding medication which had not been reviewed in three years. Not unreasonable I thought. However, the Doctor (who was unknown to me) declined to discuss it. The consultation didn't start well, she didn't respond to my knocking on the door and when I entered, crossed the room and sat down, continued to totally ignore me and carried on reading. In the end I spoke to her and she looked up. Her manner was disinterested, dismissive and unpleasant. I have been registered with the practice in excess of 35 and rarely need to attend, so to be treated so abysmally is very disappointing.