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Neath Hill Health Centre
2017-11-16
Person
1
5
0
Written by a patient
Written by a patient 16th November 2017
The receptionist with glasses who seems to always be there is as unhelpful as a spoon at cutting steak. She's Rude and speaks so loud everyone in the waiting area knows why your there and your name which is unprofessional. The doctors seem to change each week so you never seem to see the same one.
26th July 2018
Response from Neath Hill Health Centre
Hi Sorry for my late response, we have had a lot of changes within the practice. I am sorry that you felt the receptionist was unhelpful. I have highlighted your comment in meetings that I have had with the reception staff. We installed a music system in December-17, and generally have radio 2 playing in the patient waiting area. We now have a lead GP who we employed in December-17 and 4 regular GP's. I would like to thank you for your feedback.