Mountsandel Surgery

4 Mountsandel Road, Coleraine, Co Derry, Northern Ireland, BT52 1JB
8 reviews

Reviews

Recommend
Involvement
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2nd February 2021


I agree, the service overall has gone downhill no one, doctors included seem interested in what you have to say about whats wrong with you, it's next to impossible to get an appointment, they tell you have to ring in in the morning because you can't book an appointment in advance, This means you have to take the day off work in the off chance you can get through and get an appointment, you ring in, the phone rings with no answer, if your lucky you get the recording press 1 for .... etc. then it rings again then hangs up, so you have to start allover again. Once i let the phone ring, after 20 minutes got fed up and left the phone ringing to go shopping, returned 1 hour 25 mins later and the phone was still ringing. All the same if it was an emergency. Now I know its free and suppose you get what you pay for, but does everyone not deserve to be treated as equel, with some sort of respect as a patient and not because of who you are or who you know.

Suggested improvements
Doctors listen to your patients, they are the ones in pain. Bring back the old system for ordering repeat prescriptions online, it was alot easier it saved your loggin details and was only a matter of pressing a button. This would save the number of incoming calls to the surgery. Sort out the appointment system so people who need an appointment can get one when they need one and not when you have time to fit them in that suits you and not the patient.

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a carer
27th January 2021


I’ve just taken my Aunt and Uncle, Beth and Jim Henry for their Covid Vaccines and they asked me to say thank you for the very thoughtful care and individual attention which they both received at such a busy, difficult time as this. The Staff were all so pleasant and cheerful in the midst of constant questioning about where and how ! Nothing was too much trouble and they definitely scored 100% in their care and efficiency category !! Well done to everyone on the team at Mountsandal Surgery. Thank you so much.

Suggested improvements
All good today for sure

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
16th July 2020


Not impressed,standard of patient service is getting worse,the receptionist's seem to think they can diagnose over the phone....YOU ARE A RECEPTIONIST,you answer the phone,getting an appt is near impossible and then to have them just hang up the phone,very unprofessional

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
29th February 2020


It has shocked me in recent years how this practice has turned into a shell ( the building) the doctors do not seem to be interested in caring for patients with individual needs . They seem to be reading from a prewritten text , on a loop . Although it is very difficult to get through or subsequently get an appointment , I cannot understand the reason , as when you are there , the waiting area is usually virtually empty . I cannot think that they care about improving , but should they ever reflect on their' medical care' commitment , they should consider that each person ( patient and doctor) is an individual person with personalised medical requirements. Listening ( hearing) ,communicating , and genuinely committing to give the best medical help , would or should be considered as an essential part of this professional calling . I realise that as a patient with complicated combination of conditions , but do not accept that that should ever be a reason to quote generalisations . Even when they are told information ,they have their wall of cliché and it is beyond reach to get the individual help . There is always the other option..... pharmaceuticals , really their is more to treating a patient than this. I have many more words , but really feel , it would be pointless

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
19th December 2018


Staff are very helpful and good natured. The warfarin clinic is run very well and the doctors are all very good in my experience

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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