Montpelier Surgery

Montpelier Surgery 2016-09-26 Person 2 5 0

Every time that I call to Montpelier Surgery to make my appointment over the phone with the ladies on the reception I wonder if I will catch them in a good or a bad mood!??? Is it only me or sometimes they seem very unhappy and miserable? I was trying to make an appointment to see my doctor and check with him my blood test results as I might need a specialist referral, but before having the chance to explain myself properly, the lady on the reception just cut me and said: for blood test results you have to call after 2h o'clock!! (Well I wasn't asking for my blood test results, over the phone!). Also I tried to ask a second question and I felt that I was bothering her, in fact she was just repeating herself (for at least 3 more times), as if I was deaf? Humiliating!! I really understand working facing the public is a real challenge (I've been doing that for he last 10 years) but at the same time it is obvious not everybody knows how to handle it! If I keep going to this Surgery is because Mrs. Jane (the nurse) and Dr Gayton are marvelous, and I feel really comfortable with them.

Montpelier Surgery 2016-04-20 Person 4 5 0

I am really happy at this surgery. I have seen a few different doctors and completely happy with all of them. I trust the advice that they have given me and it has made a difference.

Montpelier Surgery 2015-01-26 Person 4 5 0

Have to call by 8.15/20 to get an apt but generally can get one. If after that they seem to be gone. Apts are pretty much on time and the doctors have been very helpful with my recent throat issue and virus Thanks

Montpelier Surgery 2015-01-08 Person 4 5 0

Dr rona Davies who I saw for the first time today was very friendly, made me feel at ease, respectful. She listened to me and checked how I felt about what she had to say. She included me in the decisions about what I needed.

Montpelier Surgery 2014-12-31 Person 5 5 0

I feel very grateful to be registered with Montpelier Surgery. I have always been able to get an appointment when needed, the appointment system is clear and works well. The reception staff are friendly and helpful, and the doctors seem to really care. I wouldn't want any other GPs!