Molebridge Practice

Written by a patient

I just wanted to share my experience with lovely nurse Lisa. I arrived unexpectedly, having been referred by the pharmacy over the road, and Lisa fitted me into her already packed clinic. She was caring, sympathetic, reassuring - everything in fact that I needed and could possibly have expected. I then saw Dr Florido, who was also caring and sympathetic whilst remaining totally professional. This was definitely my best experience at the surgery in some years.

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Written by a patient

Was seen initially by a locum doctor. Prescription didn't agree with me. Second visit with Cordelia Ferguson (nurse practitioner) totally different. Full explanation of condition and detailed discussion on how to proceed to recovery. Exceptionally professional in a warm, friendly and caring way. Easier to get an appointment with her rather than actual GP but felt treated in just the same manner. Thank you Cordelia for your advice and help.

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Written by a patient

I was seen by Lucia today , I didn't feel I was checked or listened to properly and was prescribed nothing I took myself to a and e and was diagnosed with an infection n given three sets of tablets,

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I regularly get to see the same doctor who understands my condition.

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Written by a patient

I rarely visit the doctor, but as a teacher I wanted to make an appointment during my half-term holiday. However, when I telephoned to make an appointment the receptionist I spoke to was extremely rude and unhelpful, telling me that people book 6 weeks in advance for school holidays. I explained that we don't always know that we will need to see the doctor 6 weeks in advance. She then advised me to phone each morning to try to get an appointment for that day. I explained that my appointment was not an emergency, therefore I would not be able to have an appointment on the day of phoning. Coincidentally, when I asked to speak to the Practice Manager the receptionist managed to find me an appointment. It would be helpful if appointments could be booked online, then we would not have to speak to the receptionists. Alternatively, the receptionists would benefit from training in how to interact positively with patients. It would also be helpful to those of us who work full time if the Practice was open longer hours, or even at the weekend; maybe on a no appointment basis - first come first served.

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