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Written by a patient
4th October 2019


Very poor start. Admin and reception staff have made 3 mistakes in two weeks with regard to myself and my husband's attendances. After waiting an hour for a walk in appointment was told by GP unable to assist, albeit reception staff ask what the reason is for appointment. I was telephoned to ask to attend for a follow up from scan, already attended week previously. Asked for a further scan, was told I would need appointment to have referral, yet GP referred me at the earlier appointment. Staff refused to take urine sample as it was after 3.30pm, yet GP said drop it an any time for on site nurses to test.... yet to have a positive result with reception staff!

Recommend
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