Mitchison Road Surgery

Mitchison Road Surgery 2021-11-17 Person 2 5 0

I am 85 years old and severely disabled with poor use of my legs and great difficulty using my arms. Yesterday I was phoned by Mitchisson Rd Surgery to collect a scan form to take to Homerton Hospital . I was told that I had to collect this form myself or give written authority for anyone else to collect it and it could not be posted to me. With great difficulty I was driven to the surgery by my carer and I was then informed that I must take this form to the hospital to have the relevant scans and it should not be posted. My carer drove me directly to Homerton Hospital where after a long walk to the correct department I was thanked for the form and was told they would contact me with an appointment to have the scans. I was very upset at this and told them that my surgery insisted that I bring the form myself and I would be given the scans straight away. They could see how upset I was and asked me to wait After a very long wait the Homerton staff did fit me in and I received the necessary scans. I wonder why I was given such conflicting information by the surgery and the hospital. I have never before been informed that I must collect the paperwork myself and that it could not be posted to me. Mitchisson Rd surgery appear to be quite unaware of my physical condition and age. I am unable to walk without holding onto something at all times and I am in constant pain in most of my joints and I am very dependent on my carer. This event has caused me great anxiety and distress.

You could have been more informed about the procedure involved in the entire transaction. Nothing like this has ever happened to me before.