Meridian Surgery

Thank you for taking the time to write this supportive comment. Wishing you all the best. Yours faithfully Dr Irma Murjikneli

Thank you for taking the time to write this comment; we do take all your comments to heart.

Thank you so much for taking the time to feedback on here. We are very pleased to hear this, and will pass your comments onto Doctor Sakala and her student. Thanks once again. Yours faithfully, Doctor Irma Murjikneli, Meridian Surgery

Thank you for your feedback, and we are concerned that you were unable to get an appointment for your son, as requested by the hospital. Please could you call and ask for the Patient Services Manager as soon as possible; we would always fit someone in for emergencies if this has been requested by the hospital, and a member of our reception team should have flagged this up with a member of the clinical team if they were aware of this. If the hospital had requested your son to be seen as soon as possible, we would class this as an emergency, so please don’t feel like you are taking up an appointment unnecessarily; this is perfectly appropriate for you to take an emergency slot, as this is the purpose of those appointments. We always have a Duty Doctor on site to deal with situations like this. Without hearing the telephone conversation, it is difficult to ascertain where this went wrong. Please do call as soon as possible and ask to speak with a manager or senior member of staff so we can get your son seen. Yours faithfully, Doctor Irma Murjikneli, Meridian Surgery

We are very sorry that you have found staff members rude. We appreciate how difficult it is to book appointments, and unfortunately, the demand for appointments will always be greater than the available appointments we have. We are constantly seeking ways to improve access for our patients. We always encourage our patients to register for our online services, and book non-urgent appointments this way, as this means you are able to do this without spending time on the telephone. Please ask a member of our Reception Team to register for this service. It would be helpful to have more details about the date and time you called so we can investigate, as any complaints from patients are taken seriously, and if you found a member of staff to be rude, we would always address this with them and take any appropriate action, but without details, we are unable to pinpoint your concerns. Please do contact our Patient Services Manager so we can look into this. Yours sincerely, Dr Irma Murjikneli Meridian Surgery