Thank you for your feedback, and we are concerned that you were unable to get an appointment for your son, as requested by the hospital. Please could you call and ask for the Patient Services Manager as soon as possible; we would always fit someone in for emergencies if this has been requested by the hospital, and a member of our reception team should have flagged this up with a member of the clinical team if they were aware of this. If the hospital had requested your son to be seen as soon as possible, we would class this as an emergency, so please don’t feel like you are taking up an appointment unnecessarily; this is perfectly appropriate for you to take an emergency slot, as this is the purpose of those appointments. We always have a Duty Doctor on site to deal with situations like this. Without hearing the telephone conversation, it is difficult to ascertain where this went wrong. Please do call as soon as possible and ask to speak with a manager or senior member of staff so we can get your son seen. Yours faithfully, Doctor Irma Murjikneli, Meridian Surgery