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Meridian Surgery
2018-09-27
Person
1
5
0
Written by a patient
Written by a patient 27th September 2018
it is impossible to get an appointment
not allowing patients to make an appointment for the afternoon 'to give the afternnon people a chance' (as the recptionist put it)is really unhelpful and makes trying to book an appoitment on the day impossible
receptionist was rude on the phone and all she could offer was an appintment in a few weeks if i go online
she tried to hurry me off the phone several times
would not recommend the surgery at all
2nd October 2018
Response from Meridian Surgery
I am sorry to hear that you had a bad experience to book an appointment for the afternoon clinic. In our appointment system we have pre-bookable and book on the day appointments. Pre-bookable appointments open up 2 weeks in advance and get filled up quite quickly. Book on the day appointments are divided into morning and afternoon appointments. Morning appointments open up at 08:30 and afternoon appointments open up at 14:00. This is to make sure that people who suddenly become unwell are able to get an appointment with us. Some of the pre-bookable, as well as book on the day appointments are allocated for patients to book from online access. We continuously make changes to our appointment system to make it more accessible for patients, but unfortunately we struggle to meet the demand, which is a nationwide problem currently. If you want to discuss this problem further please contact our patient services manager to arrange meeting with me. Best wishes Dr Irma Murjikneli