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Meridian Surgery
2017-04-03
Person
3
5
0
Written by a patient
Written by a patient 3rd April 2017
Rang for an appointment in the morning told there wasn't any call back this afternoon so I did and I rang them 25 times and there apprently busy absolutely furious
29th August 2017
Response from Meridian Surgery
We are very sorry you have experienced frustration with getting an appointment. Our phone lines are very busy, and this has increased due to two other local surgeries closing, which meant we had to absorb over 2000 patients. Have you registered for our online services? We find our patients find this a simple way to book non-urgent appointments without spending time holding on the telephone. We do appreciate how frustrating this is, and are always seeking ways to improve our appointments system. Please ask a member of our Reception Team about registering for our online services. There are also a number of prebookable appointments available with your usual GP for non-urgent appointments. Yours faithfully, Doctor Irma Murjikneli Meridian Surgery