We are very sorry that you have found staff members rude. We appreciate how difficult it is to book appointments, and unfortunately, the demand for appointments will always be greater than the available appointments we have. We are constantly seeking ways to improve access for our patients. We always encourage our patients to register for our online services, and book non-urgent appointments this way, as this means you are able to do this without spending time on the telephone. Please ask a member of our Reception Team to register for this service. It would be helpful to have more details about the date and time you called so we can investigate, as any complaints from patients are taken seriously, and if you found a member of staff to be rude, we would always address this with them and take any appropriate action, but without details, we are unable to pinpoint your concerns. Please do contact our Patient Services Manager so we can look into this. Yours sincerely, Dr Irma Murjikneli Meridian Surgery