20 West Richmond Street, Edinburgh, Scotland, EH8 9DX
Great doctors but reception staff brusque and outputting. Almost impossible to get an appointment or get through on phone. I avoid coming even when sick these days
I have been registered with this practice for over 20 years. Reception staff are friendly and helpful. GPs are knowledgeable and don't dictate - they tell you what they think and what the options are and help you to make a decision how to proceed. Very involved in medical student training, which is a good thing. Practice nurses are also excellent. Dedicated results line and repeat prescription request line are helpful, as is the online prescription request service. Many of the GPs are part time so if you want to see the same one again you will to wait longer, but if you're happy to see anybody, you'll be seen more quickly.
Everyone is pretty friendly... if you can talk to someone. They don't have call waiting. So it's anarchy on the phone line trying to get ahold of someone. I've spent twenty minutes just redialing the number just because I need a prescription reissued or whatever. Literally called 57 times in 20 minutes right at opening and the call still said "user busy". I tried calling for a week and that happened pretty much every time. When I finally did get ahold of someone it was near the end of the day on a Friday. So they told me to call back Monday morning for an appointment if I needed something sooner than the following Thursday. PLEASE GET CALL WAITING.
this surgery is staffed by university Doctors who have to work the minimum hours to keep their practicing licence. You never see the same doctor twice, it is there to serve the doctors needs not the patients.