Mayfield Medical Group

Mayfield Medical Group, Park Road, Jarrow, Tyne & Wear, NE32 5SE 77 reviews

Reviews

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Written by a patient
27th October 2017


I was 10 minutes late for my GP appointment receptionist said I could not see my GP even though the surgery was empty which I pointed out to the receptionist, she informed me I would have to make another appointment I explained I had came from my workplace in Boldon and had difficulty finding a parking space she said GP would not see me ( she didn't ask if he would see me ) so I made an appointment for the following evening, I arrived at surgery 10 minutes early to have to sit 40 minutes after my appointment waiting to see GP AS EXPECTED I WAS FUMING I spoke to receptionist ( same lady as night before she informed me GP was running late, I informed her I was running late day before but was refused by you my appointment, my time is as important as GPS time, I made complaint to practice manager she said she would get back to me when she spoke to receptionist as she should have asked Dr to see me even though I was late, I have received no phone call or any correspondence from practice manager re incident, I informed manager in meeting I would be looking for another GP she asked me to give her another chance, Mayfield medical centre used to be a very good surgery, now you cant get an appointment, when you do Dr informs you he could have diagnosed what was wrong with you over the phone, prescriptions are never right always an item missing off my repeat prescription which means I have to wait till Dr signs for item, absolutely ridiculous , total waste of time.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
9th October 2017


How is it possible to be late for you first appointment if we as the patient are more than 10 minutes late we get a did not attend 2 dnas and we get kicked out of the centres list but the staff can happily sit drinking a cup of coffee or whatever and not care about the rest of the patients suffering the knock on effect for everyone else

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
4th September 2017


You can never get a appointment and if your lucky enough to, you will be waiting at least 45 mins before your appointment ,

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
4th August 2017


There is a lack of evening appointments. There is only one late evening slot and it fills up weeks in advance. I have to commute to work so I have to take time out of work to see the Dr which isn't ideal especially since I have to do it a couple of times within a month. Also I have phoned up at 9.30 am and all the appointments have already been taken for that day.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
3rd July 2017


Sometimes its quite hard to get through to the surgery by phone, and you cannot always get a telephone consultation on the same day either. Longer opening hours would be great for those not able to take time off work.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Mayfield Medical Group: http://iwgc.net/ejehp