Maryport Group Practice
Alneburgh House, Ewanrigg Road, Allerdale, Maryport, Cumbria, CA15 8EL Also known as: Maryport Health Services 143 reviewsReviews
I was at the GP surgery within my 10 minute slotted time for a blood test, finally got to the desk to say I was hear to be told I have been put down as a DNA and there are other people waiting and no more appointments for today.
This is a joke almost every appointment I’ve had at this surgery I walk in to be told “sorry we’re running behind time today” so what was so different today?
I don’t find this surgery helpful especially towards it’s patients who work & especially not for the ones that work shifts.
The world is returning to normal after the pandemic so why is this surgery not doing the same?
Rant over, off to sit on the phone for the next 20 minutes trying to rearrange my appointment “!!!!! Fantastic!!!!”.
There are phone appointments, but if you want a face-to-face appointment, you can whistle.
I have been calling to get an appointment for 4 days now and told a nurse will call me back. Upto now I’m still waiting.
You should not be registering new patients if you can’t look after the ones you have..!
The service has been terrible my family member struggled to get an appointment when she did she eventually had bloods taken and was referred on for a CT scan. The doctor called another family member not the patient and gave bad news over the phone which put this member of family in a difficult position and she had to break the news to her mother. Bad news should always be given in person and to the patient. The doctor was called on several occasions to attend to the patient at home due to deterioration and nurse practitioners eventually attended, it took weeks for a doctor to attend. no one picked up on her lymphoedema, district nurses failed to attend it took 4 weeks after constant phone calls from many members of the family discussing the concerns for the patient. Overall terrible service from the whole service.
Due to limited GP's (a national issue) you are trialged and then allocated most relevant person to assist with your concern.
I have accessed services for myself and housebound Mum with dementia.
We are always treated with respect, compassion and never feel hurried. Yes it's frustrating that they are overstretched but they can't give what they haven't got.
Thank you for all you do in an extremely difficult time in current climate. You all deserve the respect and understanding back.
Resources
Short link to review Maryport Group Practice: http://iwgc.net/eb8jm