Maryport Group Practice

Alneburgh House, Ewanrigg Road, Allerdale, Maryport, Cumbria, CA15 8EL Also known as: Maryport Health Services 143 reviews

Reviews

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11th April 2023


I was at the GP surgery within my 10 minute slotted time for a blood test, finally got to the desk to say I was hear to be told I have been put down as a DNA and there are other people waiting and no more appointments for today. This is a joke almost every appointment I’ve had at this surgery I walk in to be told “sorry we’re running behind time today” so what was so different today? I don’t find this surgery helpful especially towards it’s patients who work & especially not for the ones that work shifts. The world is returning to normal after the pandemic so why is this surgery not doing the same? Rant over, off to sit on the phone for the next 20 minutes trying to rearrange my appointment “!!!!! Fantastic!!!!”.

Suggested improvements
The world is returning to normal after the pandemic so why is this surgery not doing the same?

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2nd March 2023


There are phone appointments, but if you want a face-to-face appointment, you can whistle.

Suggested improvements
Things that could be done better include - Not sending out texts that have the completely wrong information in. Not sending out texts that threaten to cut off my medication for no reason whatsoever. To be responsive to complaints - it's clear there's a problem with the automated text system, but when I rang the doctors, they refused to let me speak to the medicines management team, or any manager at all.

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Rating not given.
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3rd October 2022


I have been calling to get an appointment for 4 days now and told a nurse will call me back. Upto now I’m still waiting. You should not be registering new patients if you can’t look after the ones you have..!

Suggested improvements
provide accessible gp appointments. The current system of delegating is a joke

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Cleanliness
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Appointment
 
30th September 2022


The service has been terrible my family member struggled to get an appointment when she did she eventually had bloods taken and was referred on for a CT scan. The doctor called another family member not the patient and gave bad news over the phone which put this member of family in a difficult position and she had to break the news to her mother. Bad news should always be given in person and to the patient. The doctor was called on several occasions to attend to the patient at home due to deterioration and nurse practitioners eventually attended, it took weeks for a doctor to attend. no one picked up on her lymphoedema, district nurses failed to attend it took 4 weeks after constant phone calls from many members of the family discussing the concerns for the patient. Overall terrible service from the whole service.

Suggested improvements
The staff need more training, they need to listen and attend to patients, bad news should be broken in person and to the patient not a relative. The community nurses need to do more thorough assessment when assessing patients at home identify a need for OT, physio etc as early as possible.

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2nd September 2022


Due to limited GP's (a national issue) you are trialged and then allocated most relevant person to assist with your concern. I have accessed services for myself and housebound Mum with dementia. We are always treated with respect, compassion and never feel hurried. Yes it's frustrating that they are overstretched but they can't give what they haven't got. Thank you for all you do in an extremely difficult time in current climate. You all deserve the respect and understanding back.

Suggested improvements
A face to face when change in chronic condition identified but do understand a referral to a specialist service may be more appropriate and timely.

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Resources

Short link to review Maryport Group Practice: http://iwgc.net/eb8jm