MADEIRA MEDICAL

MADEIRA MEDICAL 2023-11-02 Person 1 5 0

I am trying to get a follow up about my thyroid problem which hasn’t been resolved. It’s not urgent so didn’t want an on the day appointment also I’m unable to drive so have to rely on public transport or someone to take me. 4 weeks ago I made an appointment for 10th November which the surgery has now cancelled. Unless I phone up for an on the day appointment the next appointment is for 24th November. That’s 7 weeks in total for a follow up appointment!

Offer more routine appointments and not just rely on people phoning for and the day appointment. Where can I go to be able to get acceptable routine appointments

MADEIRA MEDICAL 2022-02-22 Person 5 5 0

All ways excellent service from the receptionist to the doctors thank you

No prefect

MADEIRA MEDICAL 2021-10-14 Person 1 5 0

The receptionists are disgustingly rude and unhelpful. GP receptionists have a reputation, the world over, but I have never, in my life, been treated with such uppity, dismissive behaviour, by a bunch of gossiping women who very clearly think that they are above their station and better than the patients who come in for support. They are, with the exception of one, rude on the phone, dismissive of issues and regularly keen to hand out medical advice, based, presumably, on their hard earned medical degrees. They make mountains out of molehills and every exchange has to become unpleasant. I get anxious now every time I know I have to have an interaction with this team. I have a chronic health condition, so unfortunately I have to make use of this GP service far more than I'd like to. No matter what time of day I call, I've never been on hold for less than 20 minutes; when the issue has been urgent due to circumstances outside of my control or because of practice admin errors, getting an appointment has still been a chore. Quite frankly, this GP practice is a shambles.

Train your reception team to deal with patients considerately.

MADEIRA MEDICAL 2019-07-27 Person 5 5 0

I have always managed to get an appointment and find the receptionists helpful, professional and caring. I find my experience depends on which Doctor I see. Dr Ede is fantastic and I feel confident in her advice and diagnosis. I wish I could remember some of the other names of those who have been really wonderful. There are 2 at the surgery who I always hope I won’t get as they have given me the wrong diagnosis in the past because they haven’t listened to me properly. Thank you for all you do. I feel very lucky to have such a great service.

MADEIRA MEDICAL 2019-03-06 Person 5 5 0

I have just spoken to Philippa who helped correct a repeat prescription misunderstanding. She was very helpful polite and an utter superstar.